Why is it that between 25% and 50% of people report feeling overwhelmed or burned out at work?
It's not just the number of hours we're working, but also the fact that we spend too many continuous hours juggling too many things at the same time.
What we've lost, above all, are stopping points, finish lines and boundaries. Technology has blurred them beyond recognition. Wherever we go, our work follows us, on our digital devices, ever insistent and intrusive. It's like an itch we can't resist scratching, even though scratching invariably makes it worse.
Tell the truth: Do you answer email during conference calls (and sometimes even during calls with one other person)? Do you bring your laptop to meetings and then pretend you're taking notes while you surf the net? Do you eat lunch at your desk? Do you make calls while you're driving, and even send the occasional text, even though you know you shouldn't?
The biggest cost — assuming you don't crash — is to your productivity. In part, that's a simple consequence of splitting your attention, so that you're partially engaged in multiple activities but rarely fully engaged in any one. In part, it's because when you switch away from a primary task to do something else, you're increasing the time it takes to finish that task by an average of 25 per cent.
But most insidiously, it's because if you're always doing something, you're relentlessly burning down your available reservoir of energy over the course of every day, so you have less available with every passing hour.
I know this from my own experience. I get two to three times as much writing accomplished when I focus without interruption for a designated period of time and then take a real break, away from my desk. The best way for an organization to fuel higher productivity and more innovative thinking is to strongly encourage finite periods of absorbed focus, as well as shorter periods of real renewal.
If you're a manager, here are three policies worth promoting:
Is HTML5 ready yet?
The answer is no, because HTML5 is not a bowl of spaghetti that you know when they are ready by flinging them against the wall. HTML was never “ready” and will never be “ready”. It can be “the right choice” and it will be “an exciting opportunity”, it might also be “a dirty hack that works right now” or a “semantically valuable resource that can be converted to whatever you want”.
You see, even HTML4.01 or XHTML for that matter was never “ready”. Sure, the standard was agreed on and you could put in your project deliveries that your web site will be compatible with it, but in most cases this was a lie.
Standard compliance on the web is a means to an end. It made it easier to track mistakes and it made your work understandable by other developers but when it comes to delivering web products, it had not much impact. As web developers we were constantly asked to build interfaces and apply designs and interactions that were never defined in the standard. Which is why we had to find ways to do that which in a lot of cases meant abusing the standard.
We used spacer GIFs and for padding and margins before CSS got support, we used tables for layout, we used image maps, we used image replacement, we used HTML generated from JavaScript for different browsers and whatever it took to get the best out of what we had in order to achieve the goal we set ourselves.
The goal was always the same: deliver the best possible experience in an unknown, always changing environment.
Have you ever wondered why perfectly sensible, rational, and intelligent colleagues resist or reject perfectly sensible, rational, and intelligent ideas? Obviously it's not because they are stupid. There is just something going on that we don't realize.
Here's a quick example: A large, over-crowded urban hospital was trying to free up beds by reducing unnecessarily long patient stays. To that end, an analysis showed that one particular floor never seemed to discharge patients over the weekend. When the nursing and administrative team was asked about this data, the head nurse insisted that she would not support any attempts to increase weekend discharges, saying only that it wasn't a good time for patients to leave the hospital. Clearly, on the surface, her position made no sense. Eventually, she shared the fact that several years earlier a few patients had lost valuables during weekend discharges. So, to insure their security, the head nurse made sure that patients' personal items could only be unlocked from the safe in her presence (she had the only key) — and she didn't work on weekends!
It's easy to laugh at a story like this one. But the reality is that the nurse was doing what she thought best, which made her appear irrational to others. Once the underlying history and motivation was revealed, her behavior made sense. It then prompted a review not only of the discharge procedures, but also of how best to secure personal property.
Irrational behavior is part of the human condition. There's a long list of things that we know we should avoid, but do them anyway; and an equally long list of things that we know are good for us but that we avoid. That's why people smoke cigarettes, drive after having a few cocktails, or don't floss their teeth. At some level, conscious or unconscious, each of us has a compelling reason — such as short-term gratification, peer acceptance, convenience, lifestyle, and many more — for doing the "wrong" thing.
Organizations of course are composed of people, all of whom act irrationally at various times and seemingly do the "wrong" things. So it's no wonder that we often run into a colleague, boss, or subordinate who just can't seem to consider a completely reasonable suggestion. If you find yourself in this situation, here are two simple and "rational" guidelines to keep in mind:
- Don't try to fight irrationality with rationality. It will only make you more frustrated and the other person more defensive. No matter how many well-constructed arguments you offer, you won't make headway until you understand the underlying motivation that is driving the other person.
- Focus on discovering, understanding, and embracing the other person's rationale. Even if your adversary is being driven by unconscious motivations, it's important to try to figure them out. Resistance to apparent logic always comes from somewhere, and you won't be able to breakthrough until you understand the reason. For example, sales people often resist logical and straightforward sales-model changes because they fear that compensation will be affected, or that customer relationships will be harmed. Until you understand and deal with those underlying issues it's difficult to make headway.
Years ago a senior executive told me that managing an organization would be a lot easier if there weren't any people involved. On the other hand, it wouldn't be nearly as interesting.
What's your experience with understanding — and embracing — irrationality in your organization?
At one time or another, we have all known at least one person who has hated his or her job. That person may have suffered silently or vented constantly, but at the end of the day there was no question this person was truly unhappy with where they spent at least 40 of his or her waking hours every week, for 51 weeks a year.
The reasons for job dissatisfaction vary. Low pay, irregular hours, and lack of a window seat are all assumed to be culprits, and to be sure they can all contribute to a bad attitude on the job. These are actually not the primary factors driving a worker to regard tomorrow morning at 9 o'clock sharp with dread and ill will, however, according to one resource.
CareerBliss is an online resource that bases job satisfaction on multiple factors, including workplace culture, coworkers, and the boss.
According a survey of hundreds of thousands of employees conducted in 2011, CareerBliss determined the 10 most hated jobs, rated on a scale of 1 to 10. In almost all cases, respondents reported that the factors causing the most job dissatisfaction were not lousy pay or a desk near the bathroom. CareerBliss found that limited growth opportunities and lack of reward drove the misery index up more than anything else.
Read about the 10 jobs with the highest levels of employee unhappiness. The results may surprise you.
1. Director of Information Technology
For all the press that teachers and nurses get for their long hours, low pay and thankless tasks, it may be surprising to see the most hated job was that of information technology director, according to CareerBliss. After all, the salary's pretty good and with information technology such a prevalent part of everyday business, an IT director can hold almost as much sway over the fate of some companies as a chief executive.Still, IT directors reported the highest level of dissatisfaction with their jobs, far surpassing that of any waitress, janitor, or bellhop. Of those who responded to the survey, one simple, five-word response summed up the antipathy very well: "Nepotism, cronyism, disrespect for workers."
2. Director of Sales and Marketing
A director of sales and marketing plans implements efforts to promote companies and generate business. Responsibilities often include budget management, public relations, and employee training.Sales and marketing directors reported the second-highest level of job dissatisfaction of all survey respondents. The majority who responded negatively cited a lack of direction from upper management and an absence of room for growth as the main sources of their ire.
3. Product Manager
"Product manager" is a wide-ranging job title that takes on many meanings, depending on the company and its sector. In some cases, the job requires simply evaluating what products are best suited to a company's business model, and in others marketing, resource management, and scheduling are involved.The level of job dissatisfaction was very high for this position. One respondent complained that it restricted growth, saying that it was "very hard to grow up the ranks." Another was less polite and said "the work is boring and there's a lot of clerical work still at my level."
4. Senior Web Developer
Senior web developers design, maintain, and develop applications for the Internet. With every business expected to have some kind of Internet presence these days, developers are found working in every type of company, in a full-time, part-time, or freelance capacity.A senior developer is expected to be fluent in client-side and server-side contexts, and know his or her way around Python, Ruby, or whatever other arcane technology requires taming. Senior developers reported a high degree of unhappiness in their jobs, attributable to a perception their employers are unable to communicate coherently, and lack an understanding of the technology.
5. Technical Specialist
A technical specialist "leads the analysis, definition, design, construction, testing, installation, and modification of medium to large infrastructures," according to CareerBliss. This means that if a company wants to design a project, the technical specialist evaluates it to see what's possible and what isn't.The job is a lead position that requires intimate knowledge of engineering; familiarity with Linux helps, too. However, technical specialists reported that for all their expertise, they were treated with a palpable level of disrespect. They cited a "lack of communication from upper management" and felt their "input was not taken seriously."
6. Electronics Technician
Electronics technicians maintain, troubleshoot and collect monthly measurement data for electronic systems. They work in every sector and can be employed with the phone company, a chain of fast-food restaurants, or the U.S. Navy. Whatever the case, technicians work on-site and off-site, have constant contact with clients, and must have an ability to quickly solve complex technical problems under intense pressure.Employee dissatisfaction in this job is attributable to several factors. One respondent complained of having "too little control," while another had a litany of complaints: "Work schedule, lack of accomplishment, no real opportunity for growth, peers have no motivation to work hard, no say in how things are done, hostility from peers towards other employees."
7. Law Clerk
Clerkships are among the most highly sought-after positions in the legal profession. A law clerk assists judges as they write opinions, and the ones who get the job are almost always near the top of their class at law school. Six justices of the U.S. Supreme Court, including Elena Kagan and current Chief Justice John Roberts, were all law clerks early in their careers.The job clearly beefs up a resume. Yet law clerks still report high levels of dissatisfaction. The hours are long and grueling, and the clerk is subject to the whims of sometimes mercurial personalities. The Bureau of Labor Statistics also reported the job brings in a median salary of $39,780 a year—not exactly striking it rich—and those looking for advancement within the position simply will not find it.
8. Technical Support Analyst
Technical support analysts help people with their computer issues. This typically amounts to calmly communicating technical advice to panicked individuals, often over the phone, and then going on site to find the client simply hadn't turned the printer on.Technical support analysts often work in a variety of environments, and they may be required to travel at a moment's notice, sometimes on holidays or weekends. After all, there's no telling when a client's computer-whiz nephew might make a minor tweak to his machine, with disastrous results.
In the words of one of the respondents, "You can do better, really."
9. CNC Machinist
CNC machinists operate computer numerical control machines. For the uninitiated, this is a machine that operates a lathe or a mill. On the upside, it renders obsolete processes that used to be performed by hand, at a slow pace and with high risk to the operator's life and limb.Now that the CNC operator has had most of the physical hazards of manufacturing replaced by a machine, there's not a lot to do but push buttons and perform equipment inspections to make sure the coolant is at a safe level. Since it's a specialized skill, the job offers no room for advancement, which caused respondents to report a high degree of dissatisfaction.
10. Marketing Manager
A marketing manager is responsible for overseeing advertising and promotion. This involves developing strategies to meet sales objectives, based on the study of such factors as customer surveys and market behavior.According to CareerBliss, respondents in this position most often cited a lack of direction as the primary reason for job dissatisfaction. The most optimistic respondent described it as "tolerable," and gave it the faintest praise possible by saying, "It's a job." (In this labor market, that's not such a bad thing.)
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Team:
I am looking forward to the amazing opportunity of serving as CEO of the most innovative company in the world. Joining Apple was the best decision I’ve ever made and it’s been the privilege of a lifetime to work for Apple and Steve for over 13 years. I share Steve’s optimism for Apple’s bright future.
Steve has been an incredible leader and mentor to me, as well as to the entire executive team and our amazing employees. We are really looking forward to Steve’s ongoing guidance and inspiration as our Chairman.
I want you to be confident that Apple is not going to change. I cherish and celebrate Apple’s unique principles and values. Steve built a company and culture that is unlike any other in the world and we are going to stay true to that—it is in our DNA. We are going to continue to make the best products in the world that delight our customers and make our employees incredibly proud of what they do.
I love Apple and I am looking forward to diving into my new role. All of the incredible support from the Board, the executive team and many of you has been inspiring. I am confident our best years lie ahead of us and that together we will continue to make Apple the magical place that it is.
Tim
Ellen Rubin, Co-Founder & VP Products at CloudSwitch talks about the company's business